User research · Prototypes · Usability testing
UX & UI design in Melbourne
Websites and apps designed around the people who use them: researched, prototyped and tested before they’re built, so the result works for users and the business.
Projects from $10K+ · fixed quote after a short call
What we do
Research
User, design and service research, stakeholder interviews and competitive analysis.
User profiles & journeys
Who your users are, what they need, and the journeys that matter most.
Information architecture
Site maps, navigation and content structure people understand at a glance.
Wireframes & prototypes
Clickable prototypes to test ideas before anything is built.
Usability testing
Sessions with real users to find where people get stuck, and why.
Interface design
Polished UI and a component library ready for development.
Our approach
We follow design thinking with agile cycles: discover insights, define goals, then design, test and refine in short iterations. Every recommendation ties back to a user need and a business goal.
- Discovery workshops
- User research
- Concept validation
- Wireframing
- Prototyping
- Usability testing
- UI design
- Design systems
Case study
QTAC
QTAC needed to revolutionise the journey from awareness to purchase on qtac.edu.au.
What we did
User profiles, journeys, wireframes and user flows, interactive prototypes, user testing and user monitoring, iterating with the QTAC team to a new interface.
Design and development partner to QTAC for five years, 2019–2024. More case studies.
Questions we get asked
What’s the difference between UX and UI design?
UX (user experience) is how a product works: the journeys, structure and decisions a person makes. UI (user interface) is how it looks and feels: layout, type, colour and components. We do both, starting with UX.
Do you test designs with real users?
Yes. We test clickable prototypes with people who match your customers, before development, when changes are cheap.
Can you design for an existing product or app?
Yes. We often start with an audit and usability testing of what you have, then redesign the parts causing the most friction.
Do you hand designs to our developers?
Yes, with a component library and specifications, or we build it ourselves.
What does UX/UI design cost?
Interface design projects typically run from $15K to $60K depending on the number of journeys and screens. Shorter UX sprints are available for a focused problem.
Tell us what you’re designing
A website, an app or a fix to an existing product, a few details is enough. We reply within one business day.
- Call me1300 533 604
- Email memail@massamedia.com
- Visit the studio425 Smith Street, Fitzroy VIC 3065 ↗