Last updated 4 November 2026
Privacy policy
This policy explains what personal information massamedia collects through this website, enquiries and calls, how we use it, and the choices you have.
Who we are
massamedia is a design and development studio at 425 Smith Street, Fitzroy VIC 3065. We aim to handle personal information in line with the Australian Privacy Principles. For any privacy question, email mail@massamedia.com or call 1300 533 604.
What we collect
When you send an enquiry: your name, email address and, if you provide them, phone number and company, plus your message, budget range, timeline and the page you sent it from.
When you call or email us: your contact details and what you tell us. If you call a number shown on our website after clicking one of our Google ads, Google may show a forwarding number and record call details such as the time, duration and caller area code, to tell us the call came from an ad.
When you book a call: bookings are made through Calendly, which collects the details you enter under its own privacy policy.
Technical information: like most websites, our server records IP addresses and browser details when pages are requested, and our enquiry form uses your IP address to limit spam. These records are used only for security and to keep the site running.
When you browse: our site uses Google Analytics and Google Ads, which use cookies and similar technologies to record things like pages visited, device and browser, approximate location and how you arrived (for example, from an ad). Clicks on our Google ads are checked by ClickCease, a click-fraud protection service, which records the IP address, device and browser details and click behaviour of ad clicks to filter out invalid ones.
Advertising on other sites: Google may use cookies to show our ads to people who have visited our site when they browse other websites (remarketing). You can turn off personalised ads in your Google Ad Settings (adssettings.google.com).
How we use it
- To reply to your enquiry and prepare proposals
- To deliver and support projects you engage us for
- To understand how our website is used and improve it
- To measure which of our ads lead to enquiries
- To protect the site from spam and misuse
- To meet legal and accounting obligations
We don’t sell personal information, and we don’t add you to marketing lists without your consent.
Advertising measurement (enhanced conversions)
When you send an enquiry, our website passes your email address and phone number to Google’s tag in a one-way encrypted (hashed) form. Google uses this only to match the enquiry to an ad click and report it to us as a conversion. The readable email and phone number are not sent to Google by this process.
Storage and security
Enquiries are emailed to our team and kept in a private file on our Australian web server that isn’t publicly accessible. We use reasonable technical and organisational measures to protect personal information, and we keep it only as long as we need it for the purposes above or as the law requires.
Your choices
You can block or delete cookies in your browser settings, opt out of Google Analytics with Google’s browser add-on, and manage personalised ads in your Google ad settings. The site will still work without them.
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by contacting us. We’ll respond within a reasonable time.
Complaints and changes
If you have a concern about how we’ve handled your information, contact us first and we’ll work to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au). We may update this policy from time to time; the date at the top shows the latest version.